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Frequently Asked Questions About Our Services Portal

Q: I need to update my contact information.

A: Click on the little blue person in the top corner of the browser and select Profile. You will be able to update your information there. 

Q: I need to change the contact person for my camp (or add another person.)

A: Connect with your Camp Advocate. They will be sure that your new contact(s) have access to all the groups and pages for your program/membership level/camp status. 

Q: I can't see all the pages? It says its restricted.

A: Certain portions of our Services Portal are only for those who need or are identified as needing to access them. This includes pages such as Accreditation preparation, DFI Title XX pages, etc.  Only profiles that have been granted access will see them and/or be able to access them. If you believe you should be able to access a section but it says its restricted, reach out to your Camp Advocate or call us at 312-332-0833.

The Accreditation pages are only accessible to ACA Illinois' Accredited camps. If you are Accredited outside of ACA Illinois, please contact your local Standards Team member.

Q: It says I'm not a member but I am.

A: To register for one of our events or to gain access to restricted areas of the Services Portal, you will need to build a profile and select a membership level. This Services Portal is separate from the national system, therefore the two systems don't connect so you will need to identify yourself as being a member. (ACA Illinois is an independent organization from ACA, Inc. - hence why our Services Portal is a separate system.)

Q: I need help! 

A: If you need help, please connect with the following folks.

Mailing Address:

American Camp Association, Illinois   I   5 S Wabash Ave, Suite 1406   I   Chicago, IL 60603

Mailing Address:

American Camp Association, Illinois

5 S Wabash Ave

Suite 1406

Chicago, IL 60603

Phone: 312-332-0833



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